Ensuring customer satisfaction and happiness is the goal of our service. We provide valuable service catering to the diverse needs and dreams of our customers and stakeholders. When we create memorable experiences for each customer, they help us build our community large through sharing family and friends the great care and hospitality received from us. From switching out something they didn't prefer to honouring an expired coupon, our customers are given proper assistance.
To realize the triumphant vision of Glocalization, we deal with branded products across the globe along with high-quality Indian products. Mapping different brands and placing them in a single environment ensure customer delight and content. We offer our stakeholders an impeccable business experience with the positioning of the right products at the right locale. While maintaining value ethics, we thrive on balancing infrastructure user segments with the aid of showcase brands.
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BIKANO /
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BIRKENSTOCK /
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DELSEY /
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ELEPHANT PARADE /
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INDIAN TRADING CO. COFFEE, TEA, SPI /
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KIMIRICA /
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PUMA /
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SAMSONITE /
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SKECHERS /
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SMOOR CHOCOLATE /
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SUNGLASS HUT /
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THE OLFACTIVE /
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TOYCRAFT /
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UCB /
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U.S. POLO ASSN. /
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W /
OUR AREAS OF EXPERTISE
Travel retail 1/3
Transportation now have changed its front from just a moving around, to a place of retail destination moulding itself into a refined experience. Transportation terminals are now attracting customers with restaurants, pop shops, etc with vibrant collection of products and stunning ambience. Thus Travel retail succeeded in helping in the boost of the economy of a nation to 17 – 18% per annum. IRHPL group now extended our hand in travel retail providing the customer with the quality service.
HIGH STREET 2/3
The robust growth of malls is highly based on Experiential Retail more than the products. Consumers are craving for unique shopping experiences instead of mere merchandise. They have evolved into a relatively tech-savvy, time-constrained, aspirational, and upwardly mobile cluster than ever before. Pop Shops, Fast Fashion, Product Discovery are now cherry-picked by customers and the shopping trends are gravitating towards the same in Mall arenas.
TRANSPACIFIC 3/3
There is tremendous potential in the international market despite fierce competition. The airports are extensively looking for upcoming brands and novel ideas to expand their sphere commercially. We have received the RFP’s of a few commercial airports and now engaged with the same. It makes us enthusiastic to stretch our horizons abroad through the franchise.
OUR VALUES
Our team consists of established professionals and regularly trained employees who collectively work towards “customer delight.” The experienced senior resources strive to tap into the untouched potential of brand and retail. A flexible work culture enables our members to act diligently and their hard work is rewarded with performance-oriented incentives as a career motivation. Beyond the product range and quality as well as the cutting-edge technologies, the well-qualified, and creative employees ensure the best delivery of our service.
Our employees with the desired skill set and the creative design of outlets are carefully handpicked by professionals. A well-balanced customer-employee ratio reflects our effort to provide excellent care to our customers. We maintain quality by regularly auditing the service levels of our stores and product value besides improvising with customer feedback. We follow green norms and guarantee packaging quality with eco-friendly materials.
We as a young group is passionate about redefining the possible and impossible with our integrity, value system and customer satisfaction as top ideals. We are stretching out of our comfort zones to expand our market understanding and business quality crossing over cultural and geographical boundaries in collaboration with the leading brands. Being highly adaptive to changes, we embrace the wide spectrum of opportunities and experiences outside the normal repertoire. Our team members hail from all walks of life, and we will continue recruiting employees in association with NGO’s.